Content

Privacy Policy

Last Updated: September 1, 2025

This Privacy Policy describes how PIXEL TRUE STUDIO PTE LTD, trading as Flowspark ("we," "us," or "our"), collects, uses, and protects your personal information when you use our website and services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

Create an account or subscribe to our services
Fill out contact forms or request information
Communicate with us via email, chat, or other channels
Provide project materials, content, or feedback
Make payments for our services

This information may include:

Name and contact information (email address, phone number)
Company name and business information
Billing and payment information
Project requirements, files, and content
Communications and correspondence with us

1.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect certain information, including:

Device information (browser type, operating system, device identifiers)
Usage data (pages visited, time spent, links clicked)
IP address and general location information
Cookies and similar tracking technologies
Referral source and navigation patterns

1.3 Information from Third Parties

We may receive information about you from third-party services you use to interact with us, such as:

Payment processors
Analytics providers
Social media platforms (if you connect your accounts)
Marketing and advertising partners

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide Services

To deliver development and design services, manage your account, and fulfill our contractual obligations

Process Payments

To process transactions and manage billing

Communication

To respond to inquiries, provide customer support, and send service-related notifications

Improve Services

To analyze usage patterns, improve our website and services, and develop new features

Marketing

To send promotional materials, newsletters, and updates about our services (with your consent where required)

Legal Compliance

To comply with legal obligations, resolve disputes, and enforce our agreements

Security

To protect against fraud, unauthorized access, and other security threats

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

Payment processing and billing services
Cloud hosting and storage providers
Email and communication platforms
Analytics and performance monitoring tools
Customer support and project management tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

Comply with legal obligations or court orders
Protect our rights, property, or safety
Prevent fraud or security threats
Respond to government or regulatory inquiries

3.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Deliver personalized content and advertisements
Improve website functionality and performance

4.1 Types of Cookies We Use

Essential Cookies

‍Necessary for the website to function properly

Analytics Cookies

Help us understand how visitors use our website

Marketing Cookies

Used to deliver relevant advertisements

Preference Cookies

Remember your settings and preferences

4.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling certain cookies may affect website functionality.

5. Contact Information

If you have any questions about these Terms, please contact us at:

PIXEL TRUE STUDIO PTE LTD

Trading as Flowspark
Email: andy@flowspark.co

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.